Transformation Contract

Thank you for choosing me for your Grey Blending Transformation. I am truly excited to embark on this journey with you! This is an important step in embracing your natural beauty, and I’m here to guide you through the process with care, expertise, and dedication.

My goal is to ensure you feel confident and comfortable throughout every stage of the transformation. During your visit to my salon, Hair Boutique, you’ll experience a bespoke grey blending service tailored to your unique needs. To make your experience more enjoyable, I will provide you with recommendations for local places to stay, dine, and visit, which will be included in your patch test.

Please read the following terms carefully, as they form the legal basis of our working relationship.

1. Consultation Fee

The consultation fee of £150 is non-refundable under any circumstances. It is, however, deducted from the total transformation investment. This fee covers our initial 1 hour consultation, during which I will assess your hair, discuss your expectations, lifestyle, and preferences, and develop a bespoke grey blending plan.

2. Transformations & Payment Terms

● Cooling-Off Period: You are entitled to a 14-day cooling-off period after making your first or full payment. If you decide to cancel your transformation within this period, you will receive a full refund, minus any administrative or processing fees.

● Cancellation Within 1 Month of First Appointment: If you cancel within one month of your first appointment, a cancellation fee of £500 applies, plus any applicable processing fees.

● Cancellation During Transformation: Once the transformation process has begun (i.e., your first in-salon session is complete), no refund will be given.

● Hair Dye During Transformation: Dyeing your hair during the process without consultation will result in termination with no refund.

3. Payment Schedule

The total investment for your transformation is £3100, unless paying in full, then you will receive a 5% discount. Payment must be made in full before the transformation starts or according to the agreed instalment plan. Any missed payments will result in cancellation of future appointments and forfeiture of previous payments.

4. What’s Included in the Transformation

The transformation typically spans 3-6 months.

Appointments may include:

● Personalised colour services (including bleach or toning)

● Blow dries

● Haircuts if required

● All professional products used

The number, frequency, and nature of the appointments are determined by professional judgement and tailored as your hair responds to the process.

5. Transformation Journey & Commitment

Each transformation is designed to suit your hair, lifestyle, and goals. At your first appointment, we will agree on the plan and outcome. Major changes mid-way (e.g., altering the colour direction) may void this agreement, and no refund will be issued. Maintenance appointments are recommended every 3-6 months after the transformation.

6. Hair Health & Condition

Your hair’s condition is crucial. If it is compromised by prior bleaching, heat, or chemical damage, the transformation may be paused. Colour will not be applied if your hair is not in a healthy state. Clients may be advised to carry out restoration treatments before beginning. Severely damaged hair may limit the achievable results. Integrity of your hair will always be the top priority.

7. Use of Photos and Videos

Photos/videos will be taken during your appointments to ensure continuity. These may be used for marketing purposes.

8. Liability

I am not liable for delays or loss of service due to circumstances beyond my control, including but not limited to:

● Natural disasters

● Illness or hospitalisation

● Technical issues

● Client unavailability due to uncommunicated contact changes

Every effort will be made to reschedule appropriately.

9. Client Responsibilities

Clients agree to:

● Follow the patch test procedure

● Disclose medical conditions, allergies, or sensitivities

Failure to do so releases me from liability if issues arise during services.

10. Governing Law

This contract is governed by the laws of the United Kingdom. Any disputes shall be resolved under the jurisdiction of these courts.

11. Severability

If any part of this contract is deemed invalid or unenforceable, the rest remains fully effective. Invalid parts will be replaced with provisions that reflect the original intent as closely as possible.

12. Changes to the Contract

I may update the contract terms at any time. You will be notified of changes in writing. If you do not accept the new terms, services may be terminated.

13. GDPR & Data Protection

In accordance with the UK General Data Protection Regulation (GDPR), any personal data you share with me, including contact details, consultation notes, and photos/videos, will be handled with strict confidentiality and used only for the purposes outlined in this agreement.

Your data will be:

● Stored securely in password-protected systems.

● Used only for the delivery of agreed services and marketing (if consented).

● Not shared with third parties unless legally required or with your explicit consent.

● Retained only for as long as necessary to fulfil the service or meet legal obligations.

You have the right to access, correct, or request the deletion of your personal data at any time. To do so, please email hairbytonileigh@gmail.com.

By signing this contract, you acknowledge and consent to the use of your personal data as described.

14. Entire Agreement

This document represents the full agreement between us. Any previous discussions or agreements are replaced by this contract. Changes must be made in writing and signed by both parties.

Acknowledgement and Acceptance

By signing below, you confirm that you have read, understood, and agreed to the terms outlined in this contract.

Questions

For questions, please contact: hairbytonileigh@gmail.com.